Before contacting us
A complete request is easier to investigate.
- Check the Help Center for common setup and troubleshooting steps.
- Write down the affected username or account identifier without sharing passwords.
- Include the device, browser, approximate time, and steps that led to the issue.
- For payment issues, include only the receipt or transaction reference—not full payment details.
Account and access requests
Tell us what you can and cannot access.
- State the sign-in method used when the account was created.
- Describe any error message exactly as shown.
- Mention whether the problem happens on another device or network.
- Do not create multiple requests for the same issue unless important information changes.
Safety concerns
Use in-product reporting first when possible.
- Report the profile or conversation so relevant account context can be attached.
- State whether you have already blocked the person.
- Include a concise description of the behavior and when it occurred.
- For immediate danger, contact local emergency services before platform support.
Privacy requests
Clearly identify the privacy right or question involved.
- Specify whether you are asking to access, correct, delete, or restrict information.
- We may need to verify account ownership before acting on a request.
- Do not send identity documents unless an official workflow specifically requests them.
- See the Privacy Policy for more information about data practices and available choices.
What to expect
Review time depends on complexity and available information.
- Safety and account-security issues may be prioritized.
- We may request clarification or proof of account ownership.
- Some outcomes cannot be disclosed when they involve another person’s privacy or security.
- Keep copies of your request and any reference shown to you.
HiIClubChat support will never ask for your password, one-time verification code, or full card number.