Getting started
A few basics make your first conversation smoother.
- Create or access your account using the options shown on the sign-in screen.
- Allow camera and microphone access only when you are ready to start a call.
- Use a stable connection, a well-lit space, and headphones when possible.
- Choose a person from Online People or use instant matching to begin.
Account and access
Keep your account personal and recoverable.
- Use accurate account information and never share your login or verification codes.
- If sign-in fails, check your connection, browser permissions, and the email or method used originally.
- Account restrictions may follow safety reviews or repeated rule violations.
- Use Contact Us when you cannot resolve an access problem through the sign-in screen.
Calls and messages
You decide when a conversation starts and ends.
- A match may be unavailable if they are offline, busy, or already in another conversation.
- Leave or skip any conversation at any time.
- Camera or audio problems are often fixed by refreshing permissions and closing other apps using the device.
- Never feel pressured to move a conversation off-platform or share personal details.
Privacy and safety tools
Use the controls available on profiles and conversations.
- Block people you do not want to contact you again.
- Report behavior that is threatening, deceptive, exploitative, illegal, or against our guidelines.
- Do not share passwords, payment credentials, home addresses, or government identifiers.
- Review the Safety Center and Community Guidelines before meeting new people.
Payments and virtual items
Review purchase details before confirming.
- Prices and included benefits are shown at the point of purchase.
- Virtual items and paid features may have product-specific conditions.
- For an unrecognized charge, collect the date, amount, platform, and receipt reference before contacting support.
- Never send full card details or passwords in a support request.
Quick troubleshooting
Try these steps before opening a support request.
- Refresh the page and confirm the latest browser version is installed.
- Check camera, microphone, notification, and autoplay permissions.
- Disable extensions that block required scripts or media temporarily.
- Try another network or device to identify whether the issue is local.
Include your device type, browser, approximate time, and a short description when contacting support. Do not include passwords or verification codes.